Help Center
How can we help?
Search, or browse the answers below by topic.
Getting started
Create your account, find your way around the dashboard and reach our team.
Account & sign-in
Signing in, verification codes, passwords, your profile and account security.
Payments & refunds
Buying a course, coupons, instalments, failed payments and refunds.
Learning
Free trials, your courses, lessons, live classes, recordings and tests.
- How do free trial lectures work?
- Where are my courses?
- How are lessons marked complete?
- How do I join a live class?
- My live-class attendance looks wrong
- Where can I watch class recordings?
- Tests, evaluations and your report card
- My course access has ended — can I get more time?
- How do I check in at a hands-on workshop?
- How do I review a course?
Certificates
Earning, downloading, verifying and sharing your certificates.
DIY kits
Ordering the home-practice kit and tracking its delivery.
Placement & jobs
Placement readiness, openings from the placement team, your resume and job alerts.
Still stuck?
Tell us what happened and we'll get back to you.