My live-class attendance looks wrong
Attendance comes from Google Meet: you need to join with your account's email and stay for 70% of the class. It can take a few hours to appear.
See your history on Dashboard → Attendance.
- You count as present when you're in the call for at least 70% of the scheduled duration.
- We match you by the email of the Google account you joined with. Joining from another Google account, as a guest or by phone can't be matched automatically.
- Google publishes attendance a few minutes to a few hours after the class, so it may show as pending for a while.
Still wrong after a day? Raise a support ticket in the Live class help category with the class name and date, and the email you joined with.
Didn't solve it? Contact support — tell us what you tried and include screenshots if you can.